Help desk agents are constantly solving problems—let other agents help you find the right help desk software through reviews. Help desk work is challenging—agents are tasked with solving a rapid stream of customer problems and they need software that will help them, not get in their way. 'LiveAgent empowers our agents to provide better, faster, and more accurate support through its multichannel help desk and live chat software. The comprehensive solution combines various communication channels into one universal inbox, increasing efficiency and driving our customer satisfaction.' There are dozens of different help desk solutions out there, yet the difference of what they offer varies significantly. Choosing the best help desk software should always be connected to your personal and company needs. Most of the providers offer basic features that includes ticketing, chat or an analytical dashboard. LiveAgent is a multichannel Customer Service Software that helps you provide better support to your customers phone, email, chat, facebook and twitter. With features like Multilingual, off line support, gamification module, mobile support this Help Desk Software makes it easier to stay in touch with customers even when you are not in the office.

• Liveagenta Multichannel Help Desk Software Windows 10
• Liveagenta Multichannel Help Desk Software Download
• Liveagenta Multichannel Help Desk Software Downloads
• Liveagenta Multichannel Help Desk Software Developer

Connect with your customers and simplify your work with HelpDesk

Free 14-day trial Easy setup

Manage email communication

Discover HelpDesk’s features that simplify your email support. Create automated workflows to optimize your response time.

Add free users

Invite everyone from your team to HelpDesk. Pay only for the users who work with tickets.

Stay flexible

Change the number of agents anytime. Choose a plan that matches your current business needs.

Explore the benefits of a cloud help desk

See why cloud infrastructure is the best choice for an online service desk. Maximize security and system stability to always provide reliable support.

Lower your costs

Compared to on-site storage solutions, cloud computing is the most affordable option for companies of any size. Cut down on costs related to building your own help desk infrastructure.

Instant access

Cloud-based software is available anywhere, anytime. Open a browser on any device and start solving tickets right away. With HelpDesk’s web application you can work on desktop or mobile.

Effortless maintenance

There's no need to install any updates. When you log in, you always get the newest version of the application.

Maximum security

HelpDesk uses cloud infrastructure for extra security and instant backups. Your business data is encrypted and stored only in certified AWS data centers.

Scale your business with ease

As your business grows, you'll get more messages and requests from customers. With cloud infrastructure, scaling is not a problem. If you start getting more messages than usual, HelpDesk automatically adapts to the higher demand.

Set up your HelpDesk for free

Explore all the features and invite your team. The first 14 days are on us

Cancel anytime Easy setup

Store all messages in one place

Forward emails from customers to HelpDesk and manage your customer service process in an easy way. Create multiple mailboxes and teams to divide the tasks between different departments.

Organize your support mailbox

Quickly resolve customer queries

Try automated workflows for repetitive actions. Tasks you chose to automate will be done as usual but without your effort and focus. You're irreplaceable, so reduce unnecessary manual work and make great use of your time.

Try customer service automation

Get your customers’ feedback

Let your customers tell you what they think about the quality of your support. Send custom feedback requests to build relationships with customers. Analyze feedback to learn what you can do to increase their satisfaction.

Get more customer feedback

Browse online reports in real time

Use data to improve your customer service. Analyze your team performance and customer satisfaction. Take a look at ticket heatmap to discover at what time of the day your customers need your assistance the most.

Take a look at HelpDesk reports

Start with cloud-based HelpDesk in three simple steps

Skip the installation process and set up your HelpDesk online.

Enable multichannel communication

Add LiveChat integration to HelpDesk and see why tickets combined with chats are the most effective communication tools. Provide real-time support on chat and switch to tickets whenever needed.

Try HelpDesk for free

Cloud help desk works on any device

Liveagenta Multichannel Help Desk Software Windows 10

Support your customers using desktop, tablet, or mobile. Solve tickets even if you’re not at the office. Log in, and get access to your HelpDesk wherever you are.

Try HelpDesk on mobile

Your customers are ready to connect with your business in more ways than ever before. In today's digital world, the web, mobile app, e-mail, phone, and live chat are all engagement channels they expect you to deliver - seamlessly.
Zendesk makes make delivering great multi-channel experiences easy.

Build Better Relationships

Multi-Channel relationships allow you to always be reachable by your customers - at anytime - from anywhere.
Learn how to get started with building a multi-channel support model. Download our guide.

Connect with customers in the moment

Watch how to get started with a multi-channel delivery model.

• • Boost agent productivity


• • Improve customer satisfaction


• • Set up new channels quickly

Learn how to deliver a personal, productive phone support experience to manage all customer conversations.

Liveagenta Multichannel Help Desk Software Download

• • Develop goals for providing great phone support


• • Organize and optimize your phone support


• • Measure and improve the support you provide

Learn how adding a chat channel delivers a faster and a more personal way to engage with customers.

• • Manage customer experience and chat volume


• • Determine your staffing requirements


• • Train agents to chat effectively

Liveagenta Multichannel Help Desk Software Downloads

Read how customers have increasing expectations around which channels they should be served over and how long response times should be.

Liveagenta Multichannel Help Desk Software Developer

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• ZENDESK TRAINING

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• ZENDESK SUPPORT

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